When are the Denbury’s office hours?
The Denbury’s office hours are posted outside the office door.
How do I get keys for the common areas? (Bike room, main entrance door, tennis court, games/gym room, lounge/library and locker rooms)
Your master key opens all doors for the Denbury amenities, other than the bicycle room.
You can obtain a key to the bicycle room from the office for a nominal fee.
Where do I store my bicycle?
Bicycles are to be stored in Room 12, in the basement by the loading bay.
Before you can store your bicycle it must be registered and tagged by the office.
What if I want to do renovations?
Before you do any renovations, contact our property manager for condominium/building code requirements.
How do I book the use of the elevator for my move?
Contact the superintendent at least one week in advance to schedule the move and put the elevator on duty.
Which door am I to move by?
You must use the loading bay door for all moves and deliveries. The loading bay ramp is located to the left of the garage door.
Where do I put my garbage?
The garbage shoots are located to the left of the laundry rooms on each floor behind the elevators.
Where do I pick up my mail and packages?
The mail boxes are located behind the lobby next to the office. Parcel boxes are located behind the mailroom in the hallway to the left.
Where do I buy a laundry card and where are the laundry facilities located?
You can purchase a laundry card in the 2nd floor laundry room.
A credit or bank card is required to purchase a laundry card and to load money on it.
How does my thermostat work?
Call the superintendent for assistance if you are unable to program it.
How do I get in touch with the superintendent?
The superintendent, Frank, can be reached at 613-737-5311.
In case of an emergency please call 613-762-5704.
What can I expect for my pet?
Pets should not be more than 25lbs each.
No more than two pets per unit are allowed, however only one dog per unit is permitted.
Once you’re settled, please visit the Denbury’s website www.thedenbury.app for the “Residents’ Handbook” with all the additional information about the use of amenities and rules at the Denbury, along with many other informative documents and newsletters about the Denbury.